QWERTY ("we," "us," "our") is a luxury gifting studio based in Abu Dhabi, UAE, established in 2017. We design and craft bespoke, high-end gifts — from heritage models and custom trophies to coins, leather goods, luxury packaging and personalized pieces — for companies, agencies and individuals.

This policy applies to qwertyluxury.com and to the information you share with us through our forms, email, phone or in person while requesting or commissioning a bespoke piece.

We only collect what we need to understand your request and prepare an accurate quote. Depending on how you reach out, this may include:

• →Contact details — your name, company name, phone number and email address.
• →Project details — the request title, category, budget range and description or preferences you provide.
• →Reference files — any logos, images, or documents you choose to attach to help us understand your vision.
• →Basic technical data — such as browser type and pages visited, collected automatically to help us keep the site running smoothly.

Your information is used solely to serve you as a client — never for automated advertising decisions or resale. Specifically, we use it to:

• →Prepare and send you a tailored quote for your request.
• →Communicate with you about your project, timeline and preferences.
• →Coordinate production, packaging and delivery once an order is confirmed.
• →Respond to general enquiries sent through our contact channels.
• →Maintain internal records for accounting and legal purposes.

We do not sell, rent or trade your personal information. We share it only where necessary to operate our business:

• →With the trusted service we use to deliver form submissions from our website to our team's inbox.
• →With production, printing or delivery partners directly involved in fulfilling your confirmed order.
• →If required by law, regulation, or a valid request from a UAE authority.

Logos, artwork or reference images you upload through our quote form are used only to understand and produce your request. We do not repurpose, publish or share your files beyond your project unless you separately agree — for example, if you'd like a finished piece featured in our portfolio.

Our website may use basic cookies to remember your preferences and to help us understand, in aggregate, how visitors use the site so we can improve it. You can disable cookies at any time through your browser settings; the site will still function, though some features may be less convenient.

We keep your information for as long as it's needed to fulfil your request, maintain accounting records, or meet legal obligations — after which it is securely deleted or anonymized. If you'd like your details removed sooner, you're welcome to request that at any time.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may ask us to access, correct, or delete the personal information we hold about you, or to explain how it's being used, in line with the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). To make a request, simply contact us using the details below.

Our services are intended for businesses and adults commissioning bespoke gifts. We do not knowingly collect personal information from children.

We may update this policy from time to time as our services evolve. Any changes will be posted on this page with a revised "last updated" date above.

If you have any questions about this policy or how your information is handled, reach out any time:

• →Email: info@qwertyluxury.com
• →Phone: +971 55 888 7255
• →Based in: Abu Dhabi, United Arab Emirates